Savvy Conversations®

Savvy Conversations® brings together the most compelling human psychology and communications research into a no-nonsense, practical framework and easy to understand conversational model that you can apply immediately to all your conversations. It will help you to:

  1. Avoid conflict at work
  2. Plan for important conversations
  3. Reflect on your own behaviour and improve your self-awareness
  4. Give more effective and meaningful feedback
  5. Carry out better quality one–to-one's
  6. Transform appraisal or performance review discussions
  7. Get the best from yourself and your teams
  8. Resolve differences of opinion professionally
  9. Have more effective workplace conversations
  10. Develop more effective relationships with everyone around you

But Savvy Conversations® is so much more than how to handle difficult conversations at work. Of course it will help you get better results and maintain more positive relationships through the types of conversations you have.

Being savvy is far more fundamental than that.

  • It’s about recognising that we build safe and trusting relationships through how we speak to one another
  • It’s about how we relate human-to-human, not task-by-task, project-to-project
  • It’s about how we become more emotionally intelligent and use our emotions to help rather than hinder our success

Savvy Conversations® is about creating workplaces and relationships that get the best from people and help people to be their best selves.

It’s about creating organisational cultures that are highly successful, thriving and positive places to be, one savvy conversation at a time.

Savvy Conversations® provides you with a practical framework for effective workplace relationships.

Selected Testimonials

Sussex Cricket Club

Enjoyed a superb training course from Sarah Harvey (aka Savvy Sarah) yesterday on how to have better conversations at work and in life generally. Such a vital part of everyday existence and one we don’t think about enough. Things would go 100% better 100% of the time if we all learned to talk to each other in the best way possible. Would highly recommend Sarah to any business.

Sam Keir, Media and Communications Manager


I just wanted to say that the training delivered by Sarah Harvey on Savvy Conversations has clearly had an impact on your people.

During the first 2 days of interviews so many people have talked about the impact and improvement on their performance this specific training has made to them. I wanted to let you know to pass onto Sarah and I am also curious about her workshop it sounds really great.

Esther O'Halloran, Chartered FCIPD, MAPD
Investors In People Assessor

The Gribble Inn

Such an informative day. I learnt to look at potentially uneasy conversations in a 'savvy' way that I hadn't considered before. A serious subject was dealt with in a professional way but with humour. Sarah's obvious enthusiasm for her subject was infectious. I would highly recommend anyone who is in a management or HR role to take part in one of Sarah's masterclasses.

Nicola Tester, The Gribble Inn, Oving.


I can highly recommend Sarah and her Savvy Conversations® programme. My team and I spent a fabulous day teasing out how to have those difficult conversations and make them highly productive and motivating. Since then we have had many occasions to employ the Savvy Conversations® model and the results have been remarkable.

Chris Mansi, CEO

West Sussex Fire and Rescue Service

West Sussex Fire and Rescue Service (WSFRS) worked with Sarah Harvey during 2014 rolling out One Day Savvy Conversations® courses to a wide range of Fire Service personnel over the year.

The course gave our staff and managers the confidence and skills to have those 'difficult conversations', whilst at the same time keeping mutual respect for each other. The course also taught delegates how to give honest feedback whilst maintaining a good working relationship with each other, which in practice is not easy to do.

Sarah was always enthusiastic, vibrant, professional and committed to improving communications across the Fire Service. Our Fire Service staff still reflect and talk about the Savvy Conversations® course today with fond memories of the learning that took place.

Shani Moyle, Organisational Development Manager

Elite Hotels Group

The organisation recognised the need for our Managers to have more skills to enable them to have that 'savvy conversation' with their team member. The management teams across all our hotels have attended the Savvy Conversations® One Day Workshop and have fed-back that they are now more confident and more empowered to talk to their staff when challenging situations arise. The CREDS model has formed the basis of many performance reviews and it has been such a success that Half Day Workshops were then delivered for our more junior staff. (180 staff have now attended in all).

Paul Coley, Group Personnel and Development Manager

Savvy Conversations

Thank you so much Sarah for such a super day. You created a lovely, warm and safe environment in which to express our thoughts and fears about having challenging conversations. I think the CREDS part of the model in particular was of real value to me, both at work and home.

Amanda, delegate Savvy Conversations Masterclass

Savvy Conversations

I attended a Savvy Conversations Masterclass recently and I highly recommend it to everyone in business, irrelevant of where you are in your career. It is a reminder of how important good communication is in the workplace and helps you to develop your skills in approaching difficult situations and conversations you may have to have at work. It will give you the tools you need to not only develop your communication skills but to achieve positive outcomes from your conversations and meetings with colleagues, staff, bosses and clients. Sarah facilitates the day with a positive and nurturing approach and providing wisdom from her years of working with organisations as well as drawing on experiences from the class. She ensures everyone finishes the day with a proven approach to having a Savvy Conversation.

Kate Delmar-Morgan, Registered Nutritional Therapist

Savvy Conversations

Really encouraging, confidence building, fun, interesting, informative. Nice size group, supportive and open—varied backgrounds was a benefit. Safe space!

Delegate, Savvy Conversations Masterclass

Savvy Conversations

A very useful exercise, well presented, recommended for anyone who manages other people or works in a customer-facing role.

Delegate, Savvy Conversations Masterclass

If having more Savvy Conversations® appeals to you, get in touch to discuss how we can best work with you. We run staff workshops, manager masterclasses, and conversational culture change sessions for leaders, as well as one-to-one coaching and consultancy. If you’re not sure what’s right for you just get in touch to talk it over and find your own savvy solution.